How Sprint Raises Quick Cash

Here's our August 2002 Sprint bill - a little higher than usual, but otherwise normal.

Well, here's a neat trick.  They charged us twice!  And from two different states.  This is what we get for trusting them to do an automated credit card payment each month.

At least they caught their mistake and have given us a negative balance.  But why would they be submitting another charge to our credit card?

They charged us again!  Even though we have a negative balance!  It's either incompetence or cunning.

Again, we still have the same negative balance.

Apparently, Sprint's policy is to credit any negative balances on paper but not in reality.  They get to hold onto our money and at the same time claim we have a credit with them.

When we finally called them on it, they asked if we would like to have it "applied" to our account.  As if there was a single advantage to keeping it stuck here!