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Software Status Bulletin

ChemStation Data Browser SW G2727AA

Known Problem Report as of Oct 18 2005 5:13PM

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software product designated above. The SSB is derived from Known Problem Reports (KPR) which result from user problems that have been classified as documentation problems or software defects. When a KPR is written, an identifying number is assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented in the SSB. User problems that have been submitted, but that have not been classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the problem has been reported already, and if there is a temporary workaround available for the problem, or if the problem has already been fixed by a new revision. If the problem is not listed in this SSB then you may wish to report it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the "Keyword Index" section of the SSB. Under each keyword is a listing of one-line descriptions of related KPRs. If any of these sound like yours, locate the KPR # in the "Known Problem Reports" section of the SSB, and read the full KPR. The KPRs in the "Known Problem Reports" section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a brief description and a KPR #. A KPR may be associated with more than one keyword.

Known Problem Reports: This section contains KPRs, with all the available information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Configuration
File Generation
Printing
User Interface

Keyword Index

Keyword: Configuration

Changing the default directory is not applied if you load a new AEV file.
KPR#:7
Stars SCR#: n/a

Keyword: File Generation

Intermittent GPF during AEV file generation.
KPR#:3
Stars SCR#: 4376

Repeated EICs generated when Data Browser rev. A.01.01 is used with Easy Access
KPR#:4
Stars SCR#: 4954

AEV Unicode conversion to ANSI for long sequence slow down the process.
KPR#:11
Stars SCR#: 6269

Trying to generate AEV files for Data Browser with high threshold causes GPF.
KPR#:12
Stars SCR#: 6287

Keyword: Printing

Plate view will not print to a LAN printer.
KPR#:1
Stars SCR#: 4611

It is not possible to print a report for all samples in a plate or tray.
KPR#:8
Stars SCR#: n/a

In some cases, one MS spectrum is printed twice in a Data Browser report.
KPR#:16
Stars SCR#: 6304

Even if you don't calculate the MS Purity you get it reported on the report.
KPR#:17
Stars SCR#: 6305

Keyword: User Interface

Generating AEV when instrument curves are loaded causes GPF.
KPR#:2
Stars SCR#: 3579

DAD chromatogram is always displayed in the Chromatogram window when a new sampl
KPR#:5
Stars SCR#: n/a

Setting under "Tools - Options" are not saved.
KPR#:6
Stars SCR#: n/a

Zoom should not be the default selection for the Chromatogram window.
KPR#:9
Stars SCR#: n/a

It is not clear which sample purity value is displayed in Data Browser.
KPR#:10
Stars SCR#: n/a

"Label On Top of Spectrum" setting does not save.
KPR#:13
Stars SCR#: 6293

MS spectra are not colored green for the UV window in Data Browser.
KPR#:14
Stars SCR#: n/a

MS peaks disappear if the peak with blue marker is zoomed in on.
KPR#:15
Stars SCR#: 6300

Data Browser does not save peak table column width adjustments.
KPR#:18
Stars SCR#: 6311

KPR#: 7 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: n/a

Keyword: Configuration

One-line Description:
Changing the default directory is not applied if you load a new AEV file.

Problem:

Changing the default directory is not applied if you load a new AEV file.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.02.00.

KPR#: 3 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: 4376

Keyword: File Generation

One-line Description:
Intermittent GPF during AEV file generation.

Problem:

With rev. A.01.01 of the G2727AA Data Browser software, an intermittent General Protection Fault can occur during AEV file generation. The GPF error messages can state different module names: HPDOP00.dll, User.exe, HPMSPP00.dlc, or HPCP00.dlc.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.02.00.

KPR#: 4 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: 4954

Keyword: File Generation

One-line Description:
Repeated EICs generated when Data Browser rev. A.01.01 is used with Easy Access

Problem:

When Data Browser software rev. A.01.01 is used with Easy Access software rev. A.03.00, repeated EICs are generated for Easy Access sample runs with target mass input when the ChemStation method doesn't have target and sample purity calculation setup.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.02.00 Data Browser used with rev. A.04.00 Easy Access.

KPR#: 11 Product: ChemStation Data Browser SW G2727AA A.02.00
Stars SCR#: 6269

Keyword: File Generation

One-line Description:
AEV Unicode conversion to ANSI for long sequence slow down the process.

Problem:

When a sequence is run, after each injection, results are appended in Unicode format to the AEV file then the AEV file is converted to ANSI format. For the later samples in a long sequence, this AEV file conversion from Unicode to ANSI slows down as the file gets bigger.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

A change was made in rev. A.03.01 so that the AEV file generation is done at the end of the sequence rather than the end of every injection run. As a result much less time is spent on this functionality.

KPR#: 12 Product: ChemStation Data Browser SW G2727AA A.02.00
Stars SCR#: 6287

Keyword: File Generation

One-line Description:
Trying to generate AEV files for Data Browser with high threshold causes GPF.

Problem:

If you try to run a method that generates an AEV file with the Abundance Cutoff for Ion Labels set very high an HPCORE error will result: AppName: hpcore.exe AppVer: 32.1.83.0 ModName: aevcmds.dlc ModVer: 32.0.0.0 Offset: 00006d6b In order for this to occur, there must be a Target Mass entered in the Sample Info dialog box.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

This problem is fixed by Patch 1 - Point Patch to Fix AEV File Generation GPF for the G2727AA A.02.00 Agilent Data Browser Software. The patch is available for customers to download from the Agilent Life Sciences and Chemical Analysis external web site (http://www.chem.agilent.com) at Home > Technical Support > Software Status Bulletins and Patches (customers will need to have created a free account on the web site and provide their LC/MSD ChemStation rev. B.01.01 license number to access the patch).

KPR#: 1 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: 4611

Keyword: Printing

One-line Description:
Plate view will not print to a LAN printer.

Problem:

Did not have a local printer. Tried to print a plate view, but it will not print to a LAN printer. Tried both a LJ4200 and LJ4100 printer. The printers both had PCL 6 drivers.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

The PCL 6 driver is not supported. Use PCL 5e driver for printers.

KPR#: 8 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: n/a

Keyword: Printing

One-line Description:
It is not possible to print a report for all samples in a plate or tray.

Problem:

It is not possible to print a report for all samples in a plate or tray. You can only print a report for each sample, one at a time.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.02.00.

KPR#: 16 Product: ChemStation Data Browser SW G2727AA A.02.00
Stars SCR#: 6304

Keyword: Printing

One-line Description:
In some cases, one MS spectrum is printed twice in a Data Browser report.

Problem:

In some cases, one MS spectrum is printed twice in a Data Browser report.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

The problem is fixed for G2727AA rev. A.02.00 with Patch 2 - Point Patch for Data Browser. The patch is available for customers to download from the Agilent Life Sciences and Chemical Analysis external web site (http://www.chem.agilent.com) at Home > Technical Support > Software Status Bulletins and Patches (customers will need to have created a free account on the web site and provide their LC/MSD ChemStation rev. B.01.01 license number to access the patch).

KPR#: 17 Product: ChemStation Data Browser SW G2727AA A.02.00
Stars SCR#: 6305

Keyword: Printing

One-line Description:
Even if you don't calculate the MS Purity you get it reported on the report.

Problem:

Even if you don't calculate the MS Purity you get it reported on the printed report with the same value as the UV purity.

Problem Cause:

n/a

Temporary Solution:

n/a

KPR#: 2 Product: ChemStation Data Browser SW G2727AA A.01.00
Stars SCR#: 3579

Keyword: User Interface

One-line Description:
Generating AEV when instrument curves are loaded causes GPF.

Problem:

With rev. A.01.00 Data Browser software, if instrument curves, for example pump pressure or capillary current, are acquired along with the data file, then a GPF will occur when the Data Browser software generates the AEV file.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.01.01.

KPR#: 5 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: n/a

Keyword: User Interface

One-line Description:
DAD chromatogram is always displayed in the Chromatogram window when a new sampl

Problem:

By default the DAD chromatogram is always displayed in the Chromatogram window when a new sample is selected. Even if the MS chromatogram is selected, as soon as the next sample on the plate is selected, the DAD window is again displayed by default selected.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.02.00.

KPR#: 6 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: n/a

Keyword: User Interface

One-line Description:
Setting under "Tools - Options" are not saved.

Problem:

Saving the settings under "Tools - Options" is not applied if you open a new AEV file. The default "View All" is applied again.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.02.00.

KPR#: 9 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: n/a

Keyword: User Interface

One-line Description:
Zoom should not be the default selection for the Chromatogram window.

Problem:

With rev. A.01.01 Data Browser, Zoom is the default selection for the cursor for the Chromatogram window. This causes confusion, since the most typical operation in the chromatogram window is to click on a peak to view the corresponding spectrum. The default setting should be changed such that Zoom is not the default selection for the Chromatogram window.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.02.00. Click on the chromatogram window and drag the mouse enters zoom mode; double click on the chromatogram window exits zoom mode.

KPR#: 10 Product: ChemStation Data Browser SW G2727AA A.01.01
Stars SCR#: n/a

Keyword: User Interface

One-line Description:
It is not clear which sample purity value is displayed in Data Browser.

Problem:

In the ChemStation are different options to calculate different sample purities. It is not clear which value is being displayed in Data Browser.

Problem Cause:

n/a

Temporary Solution:

n/a

Fix Information:

Fixed in rev. A.02.00. In the Plate view you can now select which sample purity calculation to display.

KPR#: 13 Product: ChemStation Data Browser SW G2727AA A.02.00
Stars SCR#: 6293

Keyword: User Interface

One-line Description:
"Label On Top of Spectrum" setting does not save.

Problem:

The View > Spectrum > Label On Top of Spectrum menu item does not save its setting. It is by default ON. When the user turns it OFF, and then restarts their Data Browser, it has reverted to ON (i.e. the setting was not saved).

Problem Cause:

n/a

Temporary Solution:

n/a

KPR#: 14 Product: ChemStation Data Browser SW G2727AA A.02.00
Stars SCR#: n/a

Keyword: User Interface

One-line Description:
MS spectra are not colored green for the UV window in Data Browser.

Problem:

When displaying a peak in a UV Signal in Data Browser, the MS spectrum that is associated with that retention time is not colored green as it should be

Problem Cause:

n/a

Temporary Solution:

n/a

KPR#: 15 Product: ChemStation Data Browser SW G2727AA A.02.00
Stars SCR#: 6300

Keyword: User Interface

One-line Description:
MS peaks disappear if the peak with blue marker is zoomed in on.

Problem:

In the Data Browser display, a blue marker denotes the current MS peak. If the peak is zoomed in on, the blue marker increases in size also and overwhelms the MS peak.

Problem Cause:

n/a

Temporary Solution:

n/a

KPR#: 18 Product: ChemStation Data Browser SW G2727AA A.02.00
Stars SCR#: 6311

Keyword: User Interface

One-line Description:
Data Browser does not save peak table column width adjustments.

Problem:

When the user sets up the peak table widths in the Data Browser the way they like it, then they select a different sample, the column widths are reset. This means the user must reset the column widths every time they choose a new sample.

Problem Cause:

n/a

Temporary Solution:

n/a