*************************
***Letter to Retailers***
*************************

December 15, 1995

Re: SoftRAM95 Recall


Dear Retailer, Distributor:

     As previously announced, the Windows 95 version of the SoftRAM95 was
not delivering the expected RAM compression for that new operating system.
To alleviate the problem, we implemented a program to re-label all
inventory as suitable only for Windows 3.0 and 3.1, and not for Windows
95.  We also identified the problem and are beta testing a fully
functioning SoftRAM version for Windows 95. 

     While much of the SoftRAM95 Inventory in most outlets was
re-labeled, unfortunately some was missed.  Because we do not want any
consumer confusion or misunderstanding, we believe it is now prudent and
in the best interests of consumers and you, our retail partners, to recall
entirely the current inventory of SoftRAM95 (with full refund or credit). 
We are also offering you a new SKU featuring SoftRAM for windows 3.0 and
3.1 in a new package. 

     We consider this to be a matter of urgency and ask that you act upon
this immediately notwithstanding the commercial pressures of the Xmas
season, and we ask that you communicate this important information to your
product managers and buyers as soon as possible. 

     We know you will agree with us that SoftRAM is an excellent product
with great potential. We also know you are awaiting the Windows 95 version
and we appreciate your patience.  In the meantime, however, the new
re-packaged, lower-priced SoftRAM should be an excellent product for your
late year/new year offerings. 

     We expect this new SoftRAM SKU to be available as early as December
22, 1995, and shipping will be as fast as we can deliver it.  Please
contact your manufacturer's representative or call us for arrangements to
pick up and return your current inventory of SoftRAM95 and order a new
inventory of the re-packaged SoftRAM. 

     We look forward to working with you, our retail partners, to maintain
and expand our business together with our new products - SoftRAM for MAC,
SoftRAM for Windows NT, SoftRAM for OS/2 Warp, MacAccess, and NETSpeed. 


                              Yours very truly,

                                   Rainer Poertner
                                   President & CEO

CC:  Michael J, Bloom
     Regional Director
     New York Regional Office
     Federal Trade Commission


