Subject: INFO-Preventing violence in the workplace
Date: 95-04-24 23:55:51 EDT
From: cntrspy@iapps.org (Executive Protection Associates)
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= =   Highlights of a presentation on Workplace Violence.  There
is also an excellent text on workplace violence in the temporary
ftp site:  ftp.best.com  in the directory /pub/cntrspy/Bodyguard

One is a text file and the other is a self extracting .zip file
in WinWord 6.0 format. (vw_* files)
+++++++++++++++++++++++++++++++++++++++++++++
>1980-89 NIOSH Study
>63,589 workplace fatalities
>#1 cause vehicle accidents (25%)
>#2 machinery (14%)
>#3 homicides (12%)
>      Homicides were #1 for women
>       Guns were used in 75%, knives 14%
>
>Most hazardous occupations
>    Taxicab drivers
>    Law Enforcement
>    Security officers
>    Gas station workers
>    Hotel clerks
>    Store managers/employees
>     Bartenders
>
>Contributing Employee Risk Factors
>    Exchange of $ with public
>    Alone or only a few employees present
>    Late night or early morning hours
>    working in high crime areas
>    guarding valuable property
>     large degree of contact with public
>
>Preventative measures
>    Improve internal and external lighting
>    use drop safes
>    carry mimimal amounts of $
>    post signs stating that limited amount of cash on hand
>    Install surveillance cameras and silent alarms
>    request increased police patrols
>    close business during late night and early morning hours
>
>Contributing Factors
>    Layoff
>    Termination
>    passed over for promotion, demoted or reprimanded
>    seperation, divorce or death in the family
>    domestic abuse overflows into the workplsce
>    Easy availibility of guns
>    Increased social violence (real and on TV/movies)
>          media coverage excites offender to take actins he might not
>otherwise take
>          by end of gfade school, children will have seen 8,000 homicides
and
>100,000 acts of violence on TV
>
>Profile of Offender
>    male (98%)
>    over 35
>     ex-military or has an interest in weapons
>     history of violence toward women, children or animals
>     problems with family, substannce abuse or mental health
>     excessive absenteeism
>     holds grudges
>     Involved in unwanted romantic situations
>     withdrawn, a loner
>     delusional, out of touch with reality
>     few interests outside work
>     intrigued with previous acts of WPV
>
>General Psychological Progression of WPV
>    Disgruntled
>     Non-specific verbal threts
>     specific verbal threats
>     written threats
>     physical violence against property
>     physical violence against persons w/o use of weapons
>     physical violence against persons using weapons
>
>Reducing your Exposure to Workplace Violence
>    complete background investigations of all new employees
>           Past Eemployment (look for employment gaps)
>           education
>           credit
>           driver's license
>           criminal
>            drug screening
>     negligent hiring/negligent retention lawsuits
>
>A Plan for Managing the WPV Threat
>    1)Notification of a threat being made
>    2) Responsible manager initiates investigation
>         a. identifies date, time, and location of incident
>         b. identifies acts committed, instigator, victim(s) and witness(es)
>    3) RM conducts interviews with:
>         victims
>         witnesses
>         other knowledgeable persons
>     4) Reviews internal company records
>          HR records of instigator, victim(s), and witnesses
>          medical records (if available)
>     5) Analyze the facts and assess future course of action
>          a) no further action is necessary
>          b) determine if further investigation is required from:
>                1) Law enforcement sources
>                2) public records
>                3) Interviewing the instigator
>            c) Determine whether outside professional security,
psychological
>or legal assistance is needed
>            d) Convene an Incident Management Team (IMT) to conduct case
>review
>                    IMT should contain security, human resources and legal
>representatives
>    6) Review all collected information and plan actions for incident
>resolution
>    7) Have EAP available if needed
>    8) Implement the plan
>    9) revies the plan's outcome and write "post incident" report
>    10)If necessory, revise company policies or procedures to reflect new
>insights learned from incident
>
>The Workplace Violence Threat
>   Many variables affect WPV
>    Take each case seriously
>     Zero tolerance for WPV
>     Investigate thoroughly
>     Plan for worst case scenario
>

- -
-------------------------------------------------------------------------
Chris Hall, C.O.O. Executive Protection Associates, Inc.
Providing Worldwide Investigations, Due Diligence Investigations,
Protective Services, and Privacy/Offshore Services to the Fortune
500, High Technology Industry, and the Entertainment Industry
Since 1977. Moderator the Bodyguard's List/ Bodyguard-L-request@netcom.com
++  Opinions expressed are those of the poster and not of EPAI, Inc.
----------------------------------------------------------------------



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Subject: INFO-Preventing violence in the workplace
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