// Qwest Field Accessed Service Tools
//
// by Brisk Attivo
// brisk@oldskoolphreak.com
//
// http://www.oldskoolphreak.com

January 1st, 2004


	The American Telephone & Telegraph company was started by Alexander Graham Bell
(widely accepted as the inventor of the telephone circa 1900-2000), which later became known
 widely as The Bell System.  In 1984, it was divided into regional companies, because of it's 
monopoly status, out of which came from the Mountain Bell, Pacific Northwestern Telephone & 
Telegraph, and Northwestern Bell: US-West, now known as Qwest.
	There are many different types of telephone technicians in Qwest.  The most 
domesticated, and every-day known telephone company employees would be considered field 
technicians.  They drive trucks, or vans; wear badges, carry tools, and expedite maintenance and 
repair orders.  They perform vital tests on telephone lines using computer systems, and voice 
response systems.  The most commonly used by them of which is the Field-Accessed Service 
Tools.  It is a voice-response system accessed by dialling a 1-800 (WATS) telephone number.  
The number is 1-800-879-3278.  The alphanumeric number is 1-800-USW-FAST.  Calling the 1-
800 number re-directs them to a POTS (Plain Old Telephone Service) hard line in Albuquerque, 
New Mexico.  It asks them, "Please enter your security code followed by the pound sign."  They 
enter their security code, which they know quite well, because it is their badge number.  This is 
located on the back of their badge.  It is a six-digit number.  After entering it, they are prompted 
once again, "Please enter your passcode followed by the pound sign."  The passcode is 4-7 digits, 
usually six, and the default passcode is their badge number.  Their passcodes expire back to 
default every thirty days, at which point they are asked to choose a new one.
	From within the FAST system, field technicians are given a plethora of knowledge access.  
Qwest is the regional bell operating company for the states of Arizona, Colorado, Idaho, Iowa, 
Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota,
Utah, Washington, Wyoming.  Their Field-Accessed Service Tools providre raw proprietary switch 
data by interfacing with the systems of LFACS (Loop Facility Assignment and Control System), 
and LMOS (Loop Maintenance Operation System), and MLT (Mechanized Loop Testing).  These 
are very powerful systems, and combined provide vast information about lines connected to 
Qwest's PSTN (Public Switched Telephone Network) as well as tools for them.  Field technicians 
have a variety of options within this interface.  The menu is as follows.  The numbers to the left 
represent the DTMF (Digital Tone Mutilfrequency) keys to push to access these features:


1. Facilities Inquiry
	1. LFACS Inquiry
		1. by phone number
			1. Correct
			2. Re-enter
				1. Current assignment
					1. F1 (feeder)
					2. F2 (distribution)
					3. F3 (if any)
					4. All facilities in loop
					6. To hear the address
				2. Spare pairs
					1. F1 (feeder)
					2. F2 (distribution)
					3. F3 (if any)
					4. All facilities in loop
					6. To hear the address
				3. Multiple appearances
					1. F1 (feeder)
					2. F2 (distribution)
					3. F3 (if any)
					4. All facilities in loop
					6. To hear the address
		2. by cable pair
			1. Correct wire center NXX
			2. Re-enter wire center NXX
				1. Correct cable number
				2. Re-enter cable number
					1. Correct pair count
					2. Re-enter pair count
						1. Current status
						2. Spare pairs
						3. Multiple appearances
						4. Defective pair list
						5. Another cable-pair
						6. Another pair, same cable


2. MLT Test
	1. Quick
		1. Correct telephone number
		2. Re-enter telephone number
	2. Loop
		1. Correct telephone number
		2. Re-enter telephone number
	3. Full
		1. Correct telephone number
		2. Re-enter telephone number
	4. Add tone
		1. Correct telephone number
		2. Re-enter telephone number
			1. Another request
			2. End call
			3. Wait for tone
	5. Remove tone
		1. Correct telephone number
		2. Re-enter telephone number


3. Cut to new facilities
	1. Service Order
		1. C-Order
			1. Correct 6 digit numeric portion of order number
			2. Re-enter 6 digit numeric portion of order number
		2. N-Order
			1. Correct 6 digit numeric portion of order number
			2. Re-enter 6 digit numeric portion of order number
		3. T-Order
			1. Correct 6 digit numeric portion of order number
			2. Re-enter 6 digit numeric portion of order number
		4. Other
			1. Correct 6 digit numeric portion of order number
			2. Re-enter 6 digit numeric portion of order number
	2. Trouble Ticket
		1. Correct telephone number
		2. Re-enter telephone number
			Hear F1 assignment
			1. Cut
			2. Keep

			Hear F2 assignment
			1. Cut
			2. Keep

			Hear F3 assignment
			1. Cut
			2. Keep
	3. Soft dial tone
	4. Cut to new OE


4. Change Status of a cable and pair
	Specify code for bad pair
	1. GTP
		#. No new cable number
		1. Correct cable number
		2. Re-enter cable number
			1. Correct new pair number
			2. Re-enter new pair number
	2. OPN
		#. No new cable number
		1. Correct cable number
		2. Re-enter cable number
			1. Correct new pair number
			2. Re-enter new pair number
	3. OTP
		#. No new cable number
		1. Correct cable number
		2. Re-enter cable number
			1. Correct new pair number
			2. Re-enter new pair number
	4. UBL
		#. No new cable number
		1. Correct cable number
		2. Re-enter cable number
			1. Correct new pair number
			2. Re-enter new pair number
	5. SHT
		#. No new cable number
		1. Correct cable number
		2. Re-enter cable number
			1. Correct new pair number
			2. Re-enter new pair number
	6. GRG
		#. No new cable number
		1. Correct cable number
		2. Re-enter cable number
			1. Correct new pair number
			2. Re-enter new pair number
	7. CBY
		#. No new cable number
		1. Correct cable number
		2. Re-enter cable number
			1. Correct new pair number
			2. Re-enter new pair number
	8. Other
		1. Non-defective
		2. Defective, unknown
		3. Exposed
		4. Split pair
		5. Previous list


5. Test Caller-ID
	1. Correct telephone number
	2. Re-enter telephone number
	3. Correct and calling from the number


6. Close a Service Order
	1. C-Order
		1. Correct 6 digit numeric portion of order number
		2. Re-enter 6 digit numeric portion of order number
			1. Closed today
			2. Closed yesterday
			3. Other
	2. N-Order
		1. Correct 6 digit numeric portion of order number
		2. Re-enter 6 digit numeric portion of order number
			1. Closed today
			2. Closed yesterday
			3. Other
	3. T-Order
		1. Correct 6 digit numeric portion of order number
		2. Re-enter 6 digit numeric portion of order number
			1. Closed today
			2. Closed yesterday
			3. Other
	4. Other
		1. Correct 6 digit numeric portion of order number
		2. Re-enter 6 digit numeric portion of order number
			1. Closed today
			2. Closed yesterday
			3. Other


7. Cable transfer (for splicers)
	Enter TN from cut sheet
	1. Correct EWO.xfer
	2. Re-enter TN
		Enter first item number
		Enter last item number
		1. Correct
		2. Re-enter
			1. Move to new equipment
			2. Skip this item


8. Administrative
	1. Change Password
	2. Change NPA
	3. make area code permanent
	4. results by voice

9. News and documentation


0. Connect call to Help Line

Notes:	When entering a variable number of digits, # is required to 
		end entry.  When entering a fixed number of digits, # is 
		not required.  Pressing 9 will always return to the main 
		menu.

To enter alpha characters press * to enter alpha mode and then use the 
following key sequences. Use * again to exit alpha mode:

- =11, . =12, + =13, a =21, b =22, c =23, d =31, d =31, e =32, f =33,
g =41, h =42, i =43, j =51, k =52, l =53, m =61, n =62, 0 =63, p =71,
q =01, r -72, s =73, t =81, u =82, v =83, w =91, x =92, y =93, z =03.