QWEST Date: 05/04/04 Time: 11:33:48 Subject: Organizational Announcement from Frank Lukas (M:) Taking the next step to optimize the department's structure and alignment, Frank Lukas, VP, corporate infrastructure, and his direct report team, today announced their new organizational structure. "Our new structure is designed to further our mission of providing Qwest with the most reliable and available systems, internal data network and centers to deliver flawlessly for customers," said Frank. Effective immediately, Frank's direct reports and their teams are: Ross Rutledge, director - sourcing management Bonnie Borkowski, staff project manager - service delivery and service level agreements (SLAs) Sandy Hefty, staff project manager - work plan management, intake and new services Wendy Dubinsky, Carol Pfarr, and Jane Garnhart, project managers - contract/financial management Ron Phillips, director - production Sarah Zumpf, manager - production services, monitoring and surveillance Jeff Berglund, manager - technical support Alicia Nash, staff project manager Kathy Cavanaugh, Dan Taylor, Ginger Marso, Frank Holloway and Julie HockNoble - business continuity and disaster recovery Mike Cain, director - platform architecture and engineering Chaunce Powis, principal architect - compute infrastructure architecture Pete Reinig, principal architect - compute infrastructure engineering Brent Johnson, principal information systems engineer - storage engineering Steve Schlosser, staff information systems engineer - critical systems (environmental) engineering Theresa Negri, manager - infrastructure/hardware planning and technical compliance Phil Schultz, lead analyst - business and license management Art Bright, staff project manager - asset management Terry Wiederspahn, staff project manager - consolidation program management Bill Herron, principal information systems engineer - data center consolidation Terry Higgins, manager - server management Mahesh Dalvi, director - infrastructure services Dilip Patel, manager - messaging middleware infrastructure services Rick DiPaolo, staff software development engineer - application access management infrastructure services Ram Konaje, staff software development engineer - Web services infrastructure and management Ann Silone, information systems engineer II - infrastructure service delivery and process Mike Chambless, director - internal network engineering and remote access Rich Obrecht, principal network engineer - architecture and engineering initiatives Yanping Zhu, principal architect - remote access solutions Andy Faulkner, staff network engineer - network analysis Rick LeFevers, lead network engineer - application architecture Alan Moos, staff network engineer - international and government systems engineering Tom Hartel, lead network engineer - routing engineering Rich Smith, lead system software support engineer - application analysis Randy Tekrony, staff network engineer - mainframe network consolidations Chris Ochoa, staff network engineer - local networks initiatives Mike Basore, staff project manager - project management Henry Vargas, manager - planning, legacy operations and consolidations Skip Potter, manager - remote access solutions Randy Fusee, director - internal network operations Scott Morley, manager - western region network operations Ron Riske, manager - central region network operations Ronnie Amstutz, manager - domain name service (DNS) tools and eastern region network operations Bob Armstrong, manager - firewall engineering and operations Toby Maes, operations support specialist - metrics and reports Jason Pakes, lead network engineer - eastern region integration management Pat Hockett, network engineer II - western region integration management Tony Burgard, lead network engineer - central region integration management Rick Durlin, lead network engineer - Omaha data center integration management Mike Edris, director - data center and bill print operations Bob Peralta, manager - data center operations; mainframe batch monitoring and support; tape operations; and server support Wendell Gates, manager - bill print operations (Albuquerque); central region bill statement print and mailing Scott (Tom) Johnson, manager - bill print operations (Omaha) - eastern and western bill statement print and mailing Charles Dawson, lead operations support specialist - quality control, bill insertion management and postal expense validation Lorray Smith, lead operations support specialist - quality control, business continuity and disaster recovery coordination and postal interface/expense forecasting Michael Brown, analyst II - Web-based print center production reporting Steve Cole, lead project manager - process improvement, new initiative implementation, capacity planning, forms and hardware management Jim Ransome, director - IT security, directory services and e-mail Terry Dalby, staff information security engineer - IT security engineering and integration Karen Luksa, staff information systems engineer - server security operations and integration Ram Ramadoss, lead information security engineer - IT network security and integration Kim Behn, lead information security engineer - application security and integration Craig Stemple, lead information security engineer - outsourcing security management; security procedure development and review Lynne Christensen, lead information security engineer - IT security engineering testing; validation, metrics and reporting John Fischer, manager - directory services and e-mail Craig Terry, director - desktop support (LSS) Dennis Robins, manager - desktop touch support (southern states) Stew Shepard, manager - desktop touch support (northern states) Joni Kelly, manager - desktop touch support (western states) Judy Weis, manager - desktop touch support (central states) Laurie Fleischman, manager - executive, legal, offsite and 1801 California desktop touch support Grace Jyrkas, manager - remote install/move/add/change desktop support Janet Tully, manager - project management, metrics and change management John Solomon, manager - security, packaging and release management Ken Owen, manager - architecture, planning and systems management server (SMS) service Denise Fietek, director - help desk and remote desktop support Lisa Avra, manager - help desk management Colby Bock, manager - help desk management and Colorado remote desktop support Perry Moran, manager - help desk management Joe Martinez, manager - remote desktop support outside Colorado Joel English, staff analyst - metrics and reporting; project and process management Debbie Seagraves, director - call center infrastructure and operations Burt Stanfill, manager - call management service center Denise Hemenway, lead project manager - call center operations support "We must continue to focus on providing exceptional service," Frank added. "We know what we need to do day-to-day. I once again appeal to you to stay focused on your work."