Release Notes Polytec Diagnostic Report Version 1.2

Installation. 1

1. Updating Windows. 1

2. Installing the Microsoft .NET 2.0 SP1 Framework on Windows XP.. 1

3. Installing the Polytec Diagnostic Report software. 2

Requirements. 2

Description. 2

Changes. 3

Polytec Diagnostic Report 1.2. 3

Polytec Diagnostic Report 1.1. 3

# Installation

The installation of the Polytec Diagnostic Report software requires Windows XP 32-Bit (SP3), Windows XP 64-Bit (SP2), Windows Vista 32-Bit (SP2), Windows Vista 64-Bit (SP2), Windows 7 32-Bit (SP1), Windows 7 64-Bit (SP1), Windows 8 32-Bit or Windows 8 64-Bit. In order to carry out a successful installation under Windows XP/Vista/7/8 you must have Administrator rights.

The following description assumes that your DVD-ROM is assigned to drive E. If a different drive letter is used you have to replace the E by the proper drive letter.

To install the Polytec Diagnostic Report software please follow the instructions in the order they are listed below. If one of the steps has already been executed it can be skipped.

To read additional documentation you need the Acrobat Reader. If you have not installed the Acrobat Reader already, you find it in the Acrobat Reader folder of the System Component Update DVD.

1. Updating Windows

It is strongly recommended to install the latest service pack for Windows if it is not already installed on your system. Some service packs (English, German or Japanese) for different operating systems are included on the System Component Update DVD in the subdirectories of Service Packs. Service packs for any other language can be downloaded directly from Microsoft.

2. Installing the Microsoft .NET 2.0 SP1 Framework on Windows XP

Installing the required service packs for Windows XP is a precondition for installing the Microsoft .NET Framework.

Please follow these instructions to install the Microsoft .NET Framework:

1) Insert the Polytec Diagnostic Report DVD.

2) On Windows XP 32-Bit:
In Windows explorer navigate to the folder E:\DotNET Framework\Windows XP 32bit and double click NetFx20SP1_x86.exe.
On Windows XP 64-Bit:
In Windows explorer navigate to the folder E:\DotNET Framework\Windows XP 64bit and double click NetFx20SP1_x64.exe.

3) The setup program will guide you through the installation procedure.

4) Install the corresponding language pack on German or Japanese systems. You find the language packs in the same folder.

3. Installing the Polytec Diagnostic Report software

To install the Polytec Diagnostic Report software, please proceed as described in the following steps:

1) Insert the Polytec Diagnostic Report DVD.

2) If the setup does not start automatically, navigate in Windows explorer to the folder E:\DiagnosticReport and double click Setup32.exe.

3) Follow the instructions given.

## Requirements

· Minimum system requirement: AMD Athlon XP 3000+, 1 GByte RAM

· Recommended system configuration: Intel Core 2 Quad, 3.0 GHz, 4 GByte RAM

· DVD-ROM drive

· Windows XP 32-Bit (SP3), Windows XP 64-Bit (SP2), Windows Vista 32-Bit (SP2), Windows Vista 64-Bit (SP2), Windows 7 32-Bit (SP1), Windows 7 64-Bit (SP1), Windows 8 32-Bit or Windows 8 64-Bit

# Description

Polytec Diagnostic Report is a tool to diagnose software and hardware issues on Polytec data management systems or systems with Polytec desktop software installed. It allows for collecting information about the PC and software that helps the Polytec service team to diagnose issues efficiently. Polytec will handle this information confidentially and will not use this information for any other purpose. For sending a diagnostic report please follow these steps:

· Start the Polytec Diagnostic Report software. For full functionality you have to start the software with administrative rights. On Windows Vista or later, right click on the software’s link in the start menu and select Run as administrator from the context menu.

· Enter a description of the problem you have. The more detailed this description is, the better the service team can help you.

· Select which information you want to send with the diagnostic report:

- Collect Acquisition Settings will add files to the report that contain you current measurement settings, if applicable. These might contain information about the shape of your measurement object.

- Collect Error Reports will add own error reports of the Polytec software and Windows error reports (Dr. Watson Logs) containing information about crashes of any software on your system, not only Polytec software. To capture Windows error reports the used user account needs administrative rights. For technical reasons it is not possible to capture Windows error reports on systems with Windows 7 now.

- Create Screenshots will add screenshots to the report.

- Collect Setup Information will add additional information during a setup of Polytec software.

· Moreover, the report will contain the following information:

- Filenames and version numbers of files that were installed with Polytec software.

- Keys and values of parts of the Windows registry used by Polytec software

- The system information (start MSINFO32.exe for more information about what is contained in system information).

- Parts of the Windows event logs.

- Names and version numbers of modules loaded by the Polytec software.

- Protocols of the communication of Polytec software with Polytec hardware.

· Start the Polytec software that has an issue using the same user account as Polytec Diagnostic Report and reproduce this issue. If the issue occurs during installation, install the software.

· Click on Diagnose at a suitable time. If you wish to document a sequence of incorrect states of the software or you want to take multiple screenshots at different points of time click the Diagnose button several times.

· You can optionally add additional files to the report. Please mention their intention in the problem description.

· Save the report. It will be saved as a zip compressed, password protected file. If you select a different password than the default Polytec password please inform Polytec about it on a different communication channel. If you run Diagnostic Report with an administrator account, please remember to save the report to a location where the logged-in user has rights to open files if you want to review the collected data afterwards.

· Send the report to Polytec (software.report@polytec.de). The last saved report will be attached to the e-mail, automatically. If the e-mail could not be sent with the current user account, close Diagnostic Report and start it again with an account with e-mail access. Then click Send Report again and attach the saved report.

# Changes

## Polytec Diagnostic Report 1.2

### Novelties

· PSV-500 systems are supported.

### Supported Software

· Windows 8 32-Bit and Windows 8 64-Bit are supported.

## Polytec Diagnostic Report 1.1

### Novelties

· The product information of MSASoft and LockMouse are collected.

### Improvements

· The generation of mini dump files is supported.

· Empty folders or files are not included into the report anymore.

· The user-created error description will not only be copied into the e-mail, but also included in the saved report.

### Bug Fixes

cr12687 The system information was not complete. Now all information of MSINFO.exe is collected.

cr12686 Problems with network hardlocks and hardlocks with expired maintenance date have been fixed. Testhardlock.exe has been updated.

cr12676 An error was displayed while checking the GAC.

Polytec GmbH, Waldbronn, September 28th, 2012