Alex Linder
May 19th, 2009, 03:49 PM
[from LRC blog 5/9]
The fact that there is no free market in medical care is dramatically illustrated by that most hated of medical institutions: the waiting room.
When I go to a lawyer, an engineer, an architect, a supplier of components or services of nearly any kind, I may be greeted in a reception area. I am generally offered refreshments and made comfortable for what is typically a very brief stay. The room is invariably quiet, with no hint of the sometimes extremely private negotiations taking place elsewhere in the office. Reading materials include current issues of magazines and newsletters relating to the profession of the person I am seeing; they often have interesting and informative articles. If the professional I am visiting arrives more than 5 minutes past the appointed time, I invariably receive an apology.
The contrast with standard medical practice could not be starker. Greetings are rare; customers are often informed via a sign to "check in." Office personnel (including many doctors) routinely discuss intimate medical details in loud voices with each other or over the telephone. Refreshments are non-existent; even a water cooler or restroom is rare. Magazines are generally out of date and never, ever the medical journals and related works that doctors supposedly read. The message: these matters are too complex for ordinary mortals to understand.
Observing the coming and going of patients, it becomes painfully obvious that the 30-60 minute waits are scheduled. The patient is given an unmistakable message in every interaction with the physician or their office staff: the patent's time is worth absolutely nothing, the doctor's convenience takes precedence over everything else.
These doctors' "practices" (they are certainly not operated as businesses serving customers) wouldn't last 1 week in competition with people who knew how to serve their customers, and hired only doctors who could be trained to understood who pays the bills. The artificial shortage of medical personnel produced by the AMA's government-enforced licensing scheme works all too well in perpetuating the casual and deliberate mistreatment of patients.
There is a growing phenomenon of "concierge" medical care, where a few doctors re-discover that treating their patients as valuable customers brings both financial and personal rewards that are not possible in the typical HMO-driven "practice." My internist has a concierge service; on the thankfully rare occasion that I am referred to a specialist the contrast in treatment is remarkable, and inexcusable.
The fact that there is no free market in medical care is dramatically illustrated by that most hated of medical institutions: the waiting room.
When I go to a lawyer, an engineer, an architect, a supplier of components or services of nearly any kind, I may be greeted in a reception area. I am generally offered refreshments and made comfortable for what is typically a very brief stay. The room is invariably quiet, with no hint of the sometimes extremely private negotiations taking place elsewhere in the office. Reading materials include current issues of magazines and newsletters relating to the profession of the person I am seeing; they often have interesting and informative articles. If the professional I am visiting arrives more than 5 minutes past the appointed time, I invariably receive an apology.
The contrast with standard medical practice could not be starker. Greetings are rare; customers are often informed via a sign to "check in." Office personnel (including many doctors) routinely discuss intimate medical details in loud voices with each other or over the telephone. Refreshments are non-existent; even a water cooler or restroom is rare. Magazines are generally out of date and never, ever the medical journals and related works that doctors supposedly read. The message: these matters are too complex for ordinary mortals to understand.
Observing the coming and going of patients, it becomes painfully obvious that the 30-60 minute waits are scheduled. The patient is given an unmistakable message in every interaction with the physician or their office staff: the patent's time is worth absolutely nothing, the doctor's convenience takes precedence over everything else.
These doctors' "practices" (they are certainly not operated as businesses serving customers) wouldn't last 1 week in competition with people who knew how to serve their customers, and hired only doctors who could be trained to understood who pays the bills. The artificial shortage of medical personnel produced by the AMA's government-enforced licensing scheme works all too well in perpetuating the casual and deliberate mistreatment of patients.
There is a growing phenomenon of "concierge" medical care, where a few doctors re-discover that treating their patients as valuable customers brings both financial and personal rewards that are not possible in the typical HMO-driven "practice." My internist has a concierge service; on the thankfully rare occasion that I am referred to a specialist the contrast in treatment is remarkable, and inexcusable.