AT&T's "Customer Not Ready" Process for Switch Translations

Overview

This document will outline the changes that need to be made to switch translations on AT&T's Prime trunk and line services to complete the "Customer Not Ready" process.

The Customer Not Ready (CNR) process allows for billing the customer for the installed circuit 30 calendar days after the Local Exchange Carrier's Concurred Due Date (LCDD), even if the customer is not ready to accept the service.  All efforts will be made to work with the customer to get them to accept the circuit on the due date and within 30 calendar days after the due date expires.  If the coordinated efforts are not effective, the AT&T's Provisioning Service will begin billing the customer for the circuit (CNR billing) 30 calendar days after the LEC's concurred due date.

Part 1: DMS Switch

Step One  (Applicable to Prime Digital, PrimeXpress, PrimePlex, and PrimeConnect trunks)

Change the Billing Telephone Number (BTN) in the translation(s) to the provided AT&T Local Network Service's telephone number.

Position on the customer's CLLI in table TRKGRP (Trunk Group):

-----------------------------------------------------------------------------------------
# The BTN in this PrimeXpress example is: 4102295900
>TABLE TRKGRP
>POS CYVLMDDKHA1_2W
CYVLMDDKHA1_2W PX 0 NPDGP NCRT 2W NIL ASEQ N NC0003 CYVL 410 410 LCL NONE RTE1 CYVL N N 759 
LOCL 4102295900 NODIALTN N Y 0222 Y L238 N $

# The BTN in this PrimePlex PRI example is: 4433943737
>TABLE TRKGRP
>POS OWMLMDFHHA0_PRI
OWMLMDFHHA0_PRI PRA 0 NPDGP NCRT ASEQ 4433943737 (PRI1 335)$ $
-----------------------------------------------------------------------------------------

Use the table editor command CHA to change the "BILLDN" field.

Step Two

Remove any Telephone Numbers (TN) which may be in the routing tables.

Verify that there are no TNs (AT&T Local Network Services or ported) in the switch routing to customer trunks:

-----------------------------------------------------------------------------------------
>TABLE DNROUTE
>LIS ALL(4 EQ IBNRTE/2/3 XXXX)
-----------------------------------------------------------------------------------------

Remove any TNs associated with the customer's route(s) in SERVORD using the OUTDN command.  Do not delete from table DNROUTE (Directory Number Route).  This includes any local TNs.

Step Three

Populate critical dates and update the order log.

Complete the TDD critical date and include in the Access Service Request (ASR) log notes the following:




Step One  (Applicable to PrimePath, Prime NBX, and PrimePath NBX trunks)

Add the Special Billing (SPB) option.

The SPB option allows a number other than the subscriber's directory number to be used for billing.

The Switch Production Agent will add the Special Billing (SPB) option using SERVORD to every line:

-----------------------------------------------------------------------------------------
>SERVORD
SO:
>ADO                             # Add Option         
SONUMBER: NOW 3 12 5 PM
>                                # Hit 'Enter' 
DN_OR_LEN:
>SA12 35 0 01 08                 # Line Equipment Number
OPTION:
>SPB                             # Special Billing Option
SPBDN: 
>NPANXXXXXX                      # Add Billing TN
OPTION: 
>$                               # End 
COMMAND AS ENTERED: 
ADO NOW 3 12 5 PM SA12 35 0 01 08 (SPB NPANXXXXXX) $ 
ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT 
>Y
-----------------------------------------------------------------------------------------

Complete for all DS0 lines, including related orders.

Step Two

Populate critical dates and update the order log.

Complete the TDD critical date and include in the Access Service Request (ASR) log notes the following:


Part 2: #5 ESS Switch

Step One  (Applicable to Prime Digital, PrimeXpress, PrimePlex, and PrimeConnect trunks)

Change the Billing Telephone Number (BTN) in the translation(s) to the provided AT&T Local Network Service's telephone number.

Change the BTN in Recent Change/View 5.1, field #242:

-----------------------------------------------------------------------------------------
233. DATARATE        _______       244. SPA BILL DN    _______
234. INVERSION       N             245. SDN STAT GRP   N
235. WB RATE         _______       246. SPA SUPV       N
236. WB TSA TYPE     _______       247. ANI6           N
237. INTER SM TRK    N             248. ANI7           N
238. DIR CON DN      _______       249. TOPAS TPNUM    _______
239. FACILITY TYPE   _______       250. ASI PROXY      N
240. FACILITY NBR    _______       251. FGD CIC SZ     _______
241. RTE NBR PLAN    _______       252. SPEECH TRMTS   N
242. BILLING DN      9168305000    253. MLT ISLC OPT   N
243. ACP SDN         _______       254. MAI            S
-----------------------------------------------------------------------------------------

Step Two

Change the main Directory Number (DN) in the translation(s) to the provided AT&T Local Network Service's telephone number.

Change the main DN in Recent Change/View 5.1, field #142:

-----------------------------------------------------------------------------------------
134. STA ID         _______        146. CPN DISC      N
135. UUI            N              147. INHIBIT TCM   N
136. CODE SET7      _______        148. RDTA GRP      N
137. SDN DAS        _______        149. E911 CPN      N
138. CBC            N              150. CPN BILLING   N
139. DEDICATED SRV  _______        151. ALLOW AMA     N
140. VOICE CUT THRU NORMAL         152. STD RN SRC    N
141. DATA CUT THRU  NORMAL         153. RN SCRN       N
142. MAIN DN        9168305000     154. RN DISC       N
143. CPN DN OPT     NONE           155. RN BILLING    N
144. PRIV OVER      N              156. ALW DATA ONLY N
-----------------------------------------------------------------------------------------

Step Three

Remove any TNs that may be in routing tables and delete all DIDs associated with the RTI.

Go to Recent Change/View 1.5 and 4.14 and query by RTI (Route Index) or HRI:

-----------------------------------------------------------------------------------------
*1. TN      9164310208           SPEC TRN       NONE
22. RAX     1                    COMP LOSS      _______
23. LCC     DID               
38. RTI     422                  SCD SCNING     N
    HRI     _______         127. LRN INDEX      _______
57. TSTCODE NONE            129. NON COND TRIG  N
59. RMK     SACP0300406
-----------------------------------------------------------------------------------------

Step Four

Populate critical dates and update the order log.

Complete the TDD critical date and include in the Access Service Request (ASR) log notes the following:




Step One  (Applicable to PrimePath, Prime NBX, and PrimePath NBX trunks)

Add the BTN provided on the Access Service Request.

In Recent Change/View 1.6, field #19 add the BTN from the service request:

-----------------------------------------------------------------------------------------
*1. TN        9168309911       18. MFRI         N             30. BRCS    Y
*2. OE        _______          19. BTN (NOT=TN) 9168309910    31. BAUTO   N
*5. PTY       _______              MULTIDN      N             32. SHARED  N
*6. MLHG      _______              DEPENDN      N             33. SAUTO   N
*7. MEMB      _______          22. RAX          11            34. FLS     N
                               23. LCC          4AI           35. SUSO    N
 9. CHNG TN   9168309911           LATA         ______        36. SUST    N
10. CHNG OE   N 00600117102    25. COIN         N             37. ICP     N
11. CHNG PTY  I                26. GST          N             38. RTI     _______
14. CHNG MLHG _______          27. EL           N                 HRI     _______
15. CHNG MEMB _______          28. SERHLN       _______       40. BCK LNK N
16. NEW TN    _______          29. TTC          Y             41. NODL    N
-----------------------------------------------------------------------------------------

Step Two

Populate critical dates and update the order log.

Complete the TDD critical date and include in the Access Service Request (ASR) log notes the following: