Using the Alternative Enhanced Redirect Service Data Validation Tool

Overview

AT&T's Alternative Enhanced Redirect Service (AERS) is intended to support the business continuity processes of customer name-to-location by permitting alternate routing of incoming calls for existing AT&T Prime (Local) Services at sites that may be experiencing a temporary or permanent building, communication facility, system emergency, or T1 failure.  The AERS Data Validation Tool checks defined parameters from the customer's AERS spreadsheet prior to loading and building the customer routing database in the Integrated Service Control Point (ISCP).  This document will provide instructions for using the AERS Data Validation Tool.

Business Rules

Using the AERS Data Validation Tool

Logging into AERS

  1. You must use Microsoft Internet Explorer 5.0 or higher to access AERS at the following URL: http://He.Really.Touches.Little.Boys.com/aers
  2. Type in your Human Resources ID (HRID).
  3. Type in your initial password of: *******
  4. At the Welcome Screen, you can change you password if desired.
  5. Note:  The password will expire every 30 days, regardless of use, on the last Monday of every month.  The tool will allow you to change your password after the expiration.  If your password expires and you still cannot update it, click on the Reset Password link.  This will set the password to "*******" and an email will be sent to you confirming the password was reset.  If you continue to have problems contact the system administrator for assistance.

  6. Once logged in, you will select AERS Provisioning Page for importing the data or the AERS Sales Page to view the data and reports.

MACD Using the Provisioning Page

  1. A Moves, Adds, Changes, Deletes (MACD) agent will receive the AERS order and spreadsheet within their MACD group mailbox.
  2. The MACD agent is responsible for saving the spreadsheet into the pre-design folder on the network drive.  The spreadsheet will be labeled as "[Pjob#] AERS Spreadsheet".
  3. Log into the AERS Tool using the process described in Logging into AERS, and select the AERS Provisioning Page.
  4. The first step is to select an Available Customer Names from the drop-down menu to ensure the same customer name is used.  If for a new customer, cut-and-paste the customer name from the spreadsheet into New Customer Name.
  5. Then cut-and-paste the Group ID number from the spreadsheet.
  6. Type Sender's HRID from the information spreadsheet.
  7. Using the Browse button locate the spreadsheet from network drive.
  8. Click the Scrub button once the spreadsheet is identified.
  9. Click on View Spreadsheet link to the spreadsheet just uploaded.
  10. Click on View Report link to view a detailed report of the data retained from the spreadsheet.
  11. Note:  If there are any errors received while attempting to import the spreadsheet, first check the spreadsheet for the appropriate format as described in the Business Rules.  Then contact the AERS system administrator for assistance.

  12. The MACD agent can click on View Spreadsheet or View Report to see details regarding the import.

Sales Using the AERS Sales Page

  1. Log into the AERS Tool using the process described in Logging into AERS, and select the AERS Sales Page.
  2. Select the Customer Name from the drop-down menu.
  3. Select the appropriate Group ID for that customer.
  4. There will be a maximum of two spreadsheets per customer saved within the AERS Web Tool.
  5. Select the appropriate Available Spreadsheets from the drop-down menu.
  6. Click on one of the options, Spreadsheet, Report, Display Grid, or Compare Reports, to review the data depending on your needs.
  7. The Spreadsheet selection will allow you to view the Excel spreadsheet that MACD imported.  You can right click to save the document onto your hard drive if needed.
  8. The Report selection will allow you to review the following information:
  9. Note:  The AERS Tool will advise you if there are no errors within the spreadsheet.  If errors do exist, it is the original requestors responsibility to correct the errors within the spreadsheet and resubmit to the MACD team for importing.





















  10. The Display Grid selection will allow you to view the Dialed TN and the Options associated with the TN.
  11. The Compare Reports selection will allow the user to view the differences between multiple spreadsheets submitted.  For example, this selection will list: "Option # Line # was changed from TN to TN".