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Subject: [TSCM-L] {4924} Re: Phones and Stuff
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What would a system like this cost, plus the 12+ Blackberries and 6
Iphones....
On Mar 29, 10:13=A0am, "James M. Atkinson" <j..._at_tscm.com> wrote:
> I seek the wisdom of the list.
>
> I am seeking to upgrade my phone system, and have some specific
> requirements that I am looking for.
>
> I need a PBX system that can handle six incoming lines, perhaps eight,
> with half of these being part of a hunt group and the other half being
> direct lines that are not part of the hunt group. I need to be able to
> support at least 14 extensions, but as many as 32 or more. The incoming
> lines will be a mix of conventional loop lines, plus a T-Carrier line,
> but the PBX will be presented with a regular loop line.
>
> Voice mail is not needed, but would be helpful if integrated into the
> system. If voicemail is included then once the caller leaves the VM it
> needs to be converted to an audio file and sent via E-Mail to the person
> to whom the message was left, along with leaving a copy on the actual VM
> system.
>
> The phones themselves should have a speaker phone function with really
> good quality, and at least a primitive caller ID , and call duration
> display, with an LCD display being the most desired. There needs to be
> at least eight speed dial buttons on each phone, =A0but 32 would be
> desirable, or even 64 if you include the internal extensions.
>
> The tricky bit is that the =A0system has to have the capability of
> interfacing with Outlook, or Outlook type files so that when a call
> comes in the phone system matches the caller ID (when sent) to the phone
> number found in the Outlook and pulls up the customer record on the
> computer attached to the phone, or assigned to the phone. When the call
> does not involve caller ID data, the person receiving the call can pull
> up the customer record and attach it to the call manually. If possible I
> need to be able to attach a half dozen numbers attached to specific
> locations of the caller (Office, Home, Cell, Fax, etc) up to maybe 8
> location, but need to be able to have a free form so that I can have X
> number of extra entries in addition to the original eight.
>
> I am also seeking to also integrate a note taking system so that as the
> call goes on, notes can be attached to the customer record, and at the
> end of the call I can send the customer by E-Mail a memo of what we
> discussed.
>
> The 12+ Blackberry's, and 6+ iPhones we use on this end also need to be
> able to synchronize into the system, likely via Outlook so that call
> records, and contact data can be maintained and shared between the PDA's.
>
> Will of course consider a VOIP solution, but it has to be a rock solid,
> bullet proof, major name system and not one of the mickey mouse systems
> that flakes out 14 times a day, or that is so full of security holes
> that it look like a swiss cheese.
>
> Suggestions will be appreciated, but I have a sneaking hunch that I am
> going to have to write the Outlook interface myself.
>
> Thank you,
>
> -jma
>
> --
> James M. Atkinson
> President and Sr. Engineer
> Granite Island Group
> (978) 546-3803
> jm..._at_tscm.comhttp://www.tscm.com/
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